Policies, Terms and Conditions

- All sales are final and no returns are accepted under any circumstances.

Installation

- We strongly suggest that the installation be done by a qualified and certified professional.
- It is the purchaser’s full responsibility to make sure they comply with the manufacturer’s specifications and the building codes, rules and local regulations; otherwise the warranty may not apply and could be voided.

Payment conditions

- All payments must and will include shipping costs.
- Payment can be made either via PAYPAL, personal/business check, in cash or funds transfer.
- All payments must be received and confirmed and/or require bank clearance prior to shipment.

Shipping

- Shipping will only be done to physical addresses. P.O. Box and/or any other non-physical addresses will not be accepted.
- Local pickup is available at our Montreal warehouse (Vaudreuil-Dorion).
- GROUND SHIPPING ONLY by the carrier of our choice, such as Canada Post, Purolator, UPS, or others.
- A tracking number will be available after 2 days from shipping from our warehouse.
- Customer takes title to the goods at the time of shipment.
- We are not responsible for any transit delays.

Insurance

- The purchaser may choose to buy Shipping insurance and it will be at the purchaser expense. Such cost will be added to the shipping fees.
- At any time during shipment, we cannot be held accountable for any loss or damage, under any circumstances, unless optional shipping insurance is purchased by the buyer.
- Upon reception of the goods, the buyer is responsible for the proper and thorough inspection of all goods for damage, and is required to describe any damage on the shipping documents. If any damage is found, the buyer must notify us, and the shipping carrier in writing within 48 hours of shipment receipt. Insurance claim is the buyer’s responsibility. In such a case, we will gladly assist you in filling your insurance claim if necessary.

We are extremely proud of all our products, and your feedbacks are always important and much appreciated. We are counting on you to leave us a positive feedback. We are also always open to discuss any negative comments you may want to highlight to us in order to constantly improve ourselves.